SHIPPING -Latest Update – May 2021
When airway disruptions started in the beginning of the pandemic we made DHL our main way of shipping.
We maintain DHL service primarily for shipping abroad.
For European destinations, you can choose between regular (“shipping costs”) or expedited (DHL shipping). We may still use DHL for regular shipping with the duration of the delivery being approx. one week.
Shipping outside EU will be DHL expedited. If you don’t mind long delivery times, please ask us for a quotation with Hellenic Post and your country’s postal service.
Shipping outside EU involves custom declarations. Please keep in mind that you may be required to pay customs fees and taxes upon delivery depending on the law in your country.
If you need to return please use a carrier of your own choice. Please read more in Return policies.
PRODUCTION TIME
We will make your slippers after we receive your payment. All our products are handmade and their production may take up to two weeks to dispatch and even longer in special circumstances such as holidays. Our current production time is always showing on our home page so we prompt you to look at it.
FAST DISPATCH ON CERTAIN ITEMS:
For very popular items we have prepared ourselves and can dispatch popular sizes within two days. For such items you see a fast dispatch description on the item’s page. Alternatively you can contact us and we can tell you what is available to dispatch quickly for the size you want.
We will not split an order to dispatch quickly unless you give us special instructions to do so. In that case you may need to pay a separate postage fee.
SHIPPING
You will be notified by email once your order is shipped.
DELIVERY TIME:
Within Greece delivery OF WOOPPERS SLIPPERS takes 1-2 days FOLLOWING COMPLETION OF YOUR ORDER.
Pet beds are not send via courier service so they may take longer.
Following completion of your order Delivery to EU countries can take between 2-7 days. For the rest of World 5-25 days.
We are not responsible for delays due to: the function of the carrier, or their faulty communication with the customer, negligence on behalf of the customer to communicate with the carrier, delays of Customs offices, strikes, or any other incident of force majeure.
SHIPPING FEES:
A single shipping fee per order is charged.
The shipping fee is based on weight and the stated country address and is calculated on our system automatically. However, if the destination area is very remote, shipping costs may be far in excess of the quoted amount. In this case I will get in touch with you to discuss.
Charges for Greece are 5 euro.
For the rest of World shipping costs are calculated according to weight and shipping address.